Terms of Service

1. Who we are

abrazo.life (“abrazo.life”, “we”, “us”) is a community platform that helps tango dancers discover milongas, practicas, workshops and classes, book private lessons with teachers, and read honest community reviews. By creating an account or using the platform you agree to these Terms.

2. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. One person may hold more than one role (dancer, teacher, organizer); roles are managed from a single dashboard. We may suspend accounts that abuse the platform, post fraudulent listings, or harm the community.

3. Listings, bookings & payments

Teachers and organizers are independent and solely responsible for the lessons, events and courses they offer. When you book or buy a ticket, abrazo.life facilitates the transaction (including payment processing via Stripe) but is not a party to the underlying lesson or event. Our commission is shown transparently and decreases as a teacher’s standing in their city grows. Refunds and cancellations follow the policy shown at the time of booking.

4. Community content & reviews

Reviews must reflect genuine experiences. Reviews are published anonymously and attributed to a “verified user”. You retain ownership of content you submit, and grant us a licence to display it on the platform. We may remove content that is abusive, fraudulent, defamatory, or violates these Terms.

5. Community events & ambassadors

Any dancer can add a missing event so the community doesn’t lose track of it. Some cities have volunteer ambassadors who help validate events and welcome local teachers and organizers. Validation is a community signal, not an endorsement by abrazo.life.

6. Acceptable use

Don’t use the platform to harass others, post illegal content, scrape data, or circumvent fees. We reserve the right to limit or end access for conduct that harms the community or the service.

7. Disclaimers & liability

The platform is provided “as is”. To the extent permitted by law, abrazo.life is not liable for the conduct of teachers, organizers or other users, or for indirect or consequential damages.

8. Changes & contact

We may update these Terms; material changes will be announced on the platform. Questions? Reach us through the contact page.

9. Buying through AbrazoLife (disclosed agent)

AbrazoLife (operated by Crafted Works OÜ) is a marketplace. When you buy a lesson, event ticket, course place or table reservation, your contract for that supply is with the organiser or teacher who provides it — not with Crafted Works OÜ. We act only as a disclosed agent: we facilitate the booking and process the payment on the seller’s behalf, and we identify the seller to you before you pay. Refunds and cancellations for the underlying supply are governed by that seller’s terms; we facilitate them on the seller’s behalf. Crafted Works OÜ is the seller only of its own services (subscriptions and platform fees).

Packages of lessons paid in advance. When you buy a block of lessons, you are buying them from the teacher at the moment you pay, and your contract for all of them is with that teacher. The money is held so that each lesson is released to them only after it has been given, and lessons you have not yet taken remain your entitlement against that teacher. Each package states how long you have to book them. If a package expires with lessons unused, contact us and we will take it up with the teacher on your behalf.

Refunds on packages go beyond the statutory minimum. As well as your 14-day right to withdraw, you may ask for a refund of every lesson you have not taken for 30 days per lesson in the package — 30 days for a single lesson, 120 for a package of four — capped at 150 days and never beyond the package’s own booking window. Lessons you have taken are charged at the rate that applied to that number of lessons, so taking two of an eight-lesson package means paying the two-lesson rate for those two and the balance is returned.

We can offer this because the money for an undelivered lesson has not been paid out. The window is bounded rather than open-ended for the same reason it can be generous: refunds are debited from the teacher’s own payment account, and beyond a few months the funds for those lessons may no longer be there. Some payment methods, including SEPA and Bacs direct debit, also cannot be refunded more than 180 days after payment. Outside the window you may still ask, and we will look at it, but it is not a right we can guarantee.

10. Selling through AbrazoLife — your responsibilities

If you sell through AbrazoLife (as a teacher or organiser), you are the seller and merchant of record for your supplies, and you are solely responsible for your own taxes (including VAT and income tax) and any registrations they require; Crafted Works OÜ is responsible for tax only on its own fees. To receive payouts, EU law (DAC7) requires you to provide and keep accurate identity and tax details — legal/business name, address and country, tax identification or VAT number (or, for individuals, date of birth) and your payout account — and you authorise Crafted Works OÜ to reportyour identity and platform earnings to the Estonian Tax and Customs Board (EMTA), which may share them with other EU tax authorities. Where these details are incomplete, we may withhold your payouts until you provide them.

Because you are the seller, the tax point for a package of lessons paid in advance is the sale, not the lesson. If you sell a block of lessons, any VAT on it may fall due when the buyer pays, before you have taught any of them. How you account for that is your responsibility; we do not determine or advise on it.

11. How the money reaches you

Every buyer’s payment is charged directly to your own Stripe account, which you must complete before you can sell. Crafted Works OÜ never holds it. From that payment Stripe deducts its processing fee and we deduct our commission; the remainder is yours.

Payouts are on our schedule, not yours. Your account is set to manual payouts and we release the money once the supply has been delivered — for a package, one lesson’s share at a time as each lesson is given. This is what allows a buyer to be refunded for something they have not received, and you agree not to change the payout schedule on your account.

Refunds and chargebacks come out of your balance. A refund we issue on your instruction, and any chargeback a buyer raises with their bank, is debited from your Stripe balance — and if the balance is short, from the bank account attached to it. You authorise Crafted Works OÜ to issue refunds on your instruction and where our published cancellation terms require one. You agree not to refund a payment from your own Stripe dashboard: doing so takes the buyer’s money back without cancelling their booking or their unused lessons here, leaving them with an entitlement you have already been paid for and then unpaid for. Cancel through AbrazoLife instead.

Unused lessons are your liability. Lessons a buyer has paid for and not yet taken are owed by you, not by us, and remain owed if you stop using AbrazoLife. You also authorise us to display your prices — including the packages you set and the comparison against your own single-lesson price — on your profile, on landing pages and at checkout.